We are recruiting to fill the vacant position below:
Job Title: Manager, Order Management
Location: Lagos
Job Description
Manager Order Management is part of the Planning & Fulfillment team at the Opco supporting the Customer Order Management processes.
Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
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Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
Assist department in conducting demand planning, develop budgets for the upcoming year and implement plans to achieve the desired targets.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
The Customer Order Management process covers sales to MTN Dealers/Distributors, MTN Owned Stores, and Direct Shipment to Customers (Bulk Orders). It also covers management of customer master data including customer catalogue and order prices. These processes would involve interactions as well as direct interaction with MTN customers i.e. dealers and distributors.
Manager, Order Management is supported by Supervisor and Clerk to perform order management activities at the Opco.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
Drive an increase in MTNN’s Net Promoter Score.
Approve request for creation of customer data
Approve all price updates prior to submission to Master data team
Liaise with master data team for any updates/amendments to data regarding customer master data updates
Ensure all customer records are up to date and ensure all customers have valid agreements- review annually
Ensure customers receive correct promotions/ pricing/ discounts
Validate customer creation or master updates including updates to price masters
Oversee liaison with Master Data Management Team and CoE for Customer Master Data related information / queries
Focus on improving and maintaining customer relationship
Support Senior Manager, Planning & Fulfilment in development of corrective actions or improvement initiatives based on customer order report reviews
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Maintain effective working relationships with internal and external suppliers.
Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
Build and maintain productive relationship with key regional stakeholders to ensure effective and efficient regional stock availability and distribution and deal with related issues and problems.
Review and release customer orders based on assigned delegation of authority
Validate applicable restrictions or promotions on items to customers at the time of release of customer order
Manage credit limits assigned to the customers and ensure orders are within credit limit
Review credit limits to ensure credit worthiness- consider insurance cover for customers if applicable
Monitor SLAs for customer order processing and take corrective action, where required to ensure compliance with SLAs
Cancel orders – ensure reasons provided for cancelled orders are reasonable
Review the status of order on a periodic basis and analyse the reason for delay/open orders
Authorize any amendments to orders where Delegation of Authority is applicable
Hold discussions/escalations with relevant departments to ensure orders are processed/ dispatched in a timely manner
Take corrective measures in case orders are not processed within defined SLA
Liaise with customers to resolve any query/issues with related to customer order
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.
Job Condition:
Normal MTNN working conditions
May be required to work extended hours
Open plan office
Experience & Training
First degree in Engineering or Supply Chain Management or Finance or any related discipline
Fluent in English Experience: Minimum of 6 years’ experience which includes:
Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
Experience in warehouse/ order management / inventory management
Experience dealing with customers (service industry)
Working knowledge of Oracle
Knowledge of customer database management principles
Knowledge of customer order fulfillment, customer delivery, determining availability, etc.
Understanding of process for booking, tracking and monitoring of orders Training:
Enterprise system knowledge
Experience working in a medium to large organization
Financial management skills
Transport Management systems
Job Title: Officer, Procurement Support
Location: Lagos
Job Description
Officer, Procurement Support is part of the Sourcing department at the Opco and would support the Sourcing process .
This process covers activities related to development and management of Sourcing Standards, end to end vendor evaluation & selection (from RFI to RFP) and management of procurement agreements.
These processes would involve interactions with SCM Centers of Excellence (CoE)
Officer, Procurement Support would assist the Manager, Sourcing and would be involved in the following sub-functions:
Supplier registration and qualification
Sourcing master data maintenance
Category needs and spend analysis
ESourcing Event End to End Management
Resolution Creation and approval follow up
Assistance in maintaining supplier registration related Information Liaise with Master Data Management (MDM) team for supplier registration, qualification and master maintenance related information/queries
Assistance in maintaining sourcing master data related Information Liaise with MDM team for SCM master data related information / queries
Sourcing master data maintenance Category needs and spend analysis ESourcing Event End to End Management
Resolution Creation and approval follow up
Create/ maintain pre-qualification questionnaires/ Request for Information (RFI) / surveys / Request for Proposal (RFP) / Request for Quotation (RFQ)/ auctions
Ensure execution of day to day operations at the Opco and resolve operational issues Improve productivity and quality through leading practice initiatives Participate and provide inputs in project status meetings
Propose operational changes and provide associated user impact assessment Participate and provide inputs in operational meetings
Review requirements for product categories, develop and run reports on oracle Provide information to requestors on category needs and spend analysis
Provide assistance in managing category needs and spend analysis and update category related information in oracle
Supplier registration and qualification
Set up and manage adhoc meetings for day to day operational requirements
Liaise with supplier to obtain / update relevant information for supplier registration / qualification and management
Act as a first point of contact with supplier for sourcing and supplier management related information/ queries Identify potential sensitive issues and escalate it to the appropriate level Provide assistance in managing supplier compliance and profile audit and assessing supplier risk
Gather information from various sources like oracle, internal stakeholders and external stakeholders on supplier performance
Provide compliance reports to stakeholders
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions
Experience & Training
First Degree in Supply Chain Management or any related discipline
CSCP (Certified Supply Chain Professional)
Minimum of 3 years’ experience in an area of specialisation; with experience working with others
Experience working in a medium organization
Any training specific to Supply Chain Management will be an added advantage
Job Condition
Normal MTNN working conditions
May be required to work extended hours
Job title: Senior Officer Commercial SourcingX2
Slots: 2
Location: Lagos
Job description:
To procure and ensure the delivery of quality goods and services in direct support of the MTN Business, at the right prices/cost, within the stipulated lead time and at the right place.
To ensure that all purchase orders passing through for payment within MTN finance complies with the standard best practices and policies governing them
Assess suppliers where necessary, evaluating their products and capabilities as suppliers; and review and compare supplier price quotation.
Assess strategic, financial, accounting, tax or legal impact of procurement activities to ensure that policy is directed towards achieving the utmost benefit to the company.
Validate and approve purchase orders within prescribed limits and escalate purchase orders above limits.
Coordinate the monitoring of purchase orders raised on the computerized system.
Ensure that complete records of Purchase Orders are properly kept (data packs) and ensure adequate documentation of buying activities in the Purchase Log.
Review relevant procurement documentation including PR, PO and ensure all relevant information is properly captured on same and that user departments have access as may be required, for tracking.
Coordinate and distribute RFQs amongst the Buyers and other staff for effective man-hour utilisation, task clarity and efficient delivery of customer’s needs.
Communicate procurement activities to user departments and liaise with all stakeholders to ensure that process efficiency is upheld.
Ensure stakeholders compliance with policies and procedures and adherence with all SLAs relating to Procurement Unit.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions.
Job condition:
Normal MTNN working conditions
May be required to work extended hours Experience & Training
First degree in any related discipline
PGD,MBA and CIPS will be an added advantage
Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
Experience working in a medium organization •Experience in purchasing function,
Proficient in MS Office Applications and other Microsoft tools
Ability to understand IFS and apply it to work •Advanced PC skills •Proficient use of IFS
Qualifications:
Minimum qualification BA, BEd, BEng, BSc, BTech or HND
Job title: Senior Officer IT Sourcing
Location: Lagos
Job description
Assess suppliers where necessary, evaluating their products and capabilities as suppliers; and review and compare supplier price quotation.
Assess strategic, financial, accounting, tax or legal impact of procurement activities to ensure that policy is directed towards achieving the utmost benefit to the company.
Validate and approve purchase orders within prescribed limits and escalate purchase orders above limits.
Coordinate the monitoring of purchase orders raised on the computerized system.
Ensure that complete records of Purchase Orders are properly kept (data packs) and ensure adequate documentation of buying activities in the Purchase Log.
Review relevant procurement documentation including PR, PO and ensure all relevant information is properly captured on same and that user departments have access as may be required, for tracking.
Coordinate and distribute RFQs amongst the Buyers and other staff for effective man-hour utilisation, task clarity and efficient delivery of customer’s needs.
Communicate procurement activities to user departments and liaise with all stakeholders to ensure that process efficiency is upheld.
Ensure stakeholders compliance with policies and procedures and adherence with all SLAs relating to Procurement Unit.
Ensure user department get their PR /PO issues resolved amicably. • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required
To procure and ensure the delivery of quality goods and services in direct support of the MTN Business, at the right prices/cost, within the stipulated lead time and at the right place.
To ensure that all purchase orders passing through for payment within MTN finance complies with the standard best practices and policies governing them
Job condition
Normal MTNN working conditions
May be required to work extended hours
Open plan office
Experience & Training Education:
First degree in any related discipline • PGD,MBA and CIPS will be an added advantage
Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others Experience
Experience working in a medium organization • Experience in purchasing function,
Proficient in MS Office Applications and other Microsoft tools
Ability to understand IFS and apply it to work
Advanced PC skills
Proficient use of IFS
Qualifications:
Minimum qualification BA, BSc, BTech, BEd or HND
Job Title: Specialist Contract
Location: Lagos
Job descriptions
Specialist sourcing is part of the Sourcing department at the Opco and would support the contracting process.
This process covers activities related to development and management of Contract Standards, end to end pre and post contract evaluation and management of procurement agreements.
These processes would involve interactions with SCM Centers of Excellence (CoE).
Specialist, Contract would support the Manager, Sourcing and would be involved in the following sub-functions:
Supplier registration and qualification
Sourcing master data maintenance Category needs and spend analysis
Development of Master Services Agreements and Local Country Contracts for GFA’s
Prepares and administers routine correspondence, negotiation memoranda, and contract documentation to ensure timely and coordinated submittal. Reviews solicitations and prepares routine response for proposals, bids, and contract modifications.
May also prepare simple requests for proposals. Analyzes contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, corporate policies and business unit procedure.
Drafts and negotiates simple contractual instruments commensurate with skills and grade level.
Manage and process renewals for maintenance, support, subscriptions, etc. including assurance that the renewals comply with the applicable contract and completing any required purchasing documents.
Prepares, organizes and maintains contract records and files documenting contract performance and compliance. May conduct research to support contract audit and or facilitate business unit contracting trends. Performs contract closeout activities. Communicates contract policy and practice to internal business teams. Ensures contract review, approval and execution in accordance with corporate and/or business unit guidelines. Communicates contract policy and practice to internal business teams. Ensures contract review, approval and execution in accordance with corporate and/or business unit guidelines.
Maintain professional business relationships with internal contract stakeholders, other contracting support teams within the company (e.g Legal, Finance, Procurement), and external product and service vendors. Responds to alerts from the contract administration dashboard and resolves problems to ensure the overall health of the contract portfolio. Ensures linkages to data on spending, risk, and budget for real-time and predictive analytics are accurate and timely. Maintains working knowledge of the principles and practices of the company’s chosen markets. Maintains basic knowledge of trends in contract administration best practices relevant to company’s operations.
Create/ maintain pre-qualification questionnaires/ Request for Information (RFI) / surveys / Request for Proposal (RFP) / Request for Quotation (RFQ)/ auctions
Ensure execution of day to day operations at the Opco and resolve operational issues
Improve productivity and quality through leading practice initiatives
Participate and provide inputs in project status meetings
Propose operational changes and provide associated user impact assessment
Set up and manage adhoc meetings for day to day operational requirements
Liaise with supplier to obtain / update relevant information for supplier registration / qualification and management
Act as a first point of contact with supplier for sourcing and supplier management related information/ queries Identify potential sensitive issues and escalate it to the appropriate level
Provide assistance in managing supplier compliance and profile audit and assessing supplier risk
Gather information from various sources like oracle, internal stakeholders and external stakeholders on supplier performance
Provide compliance reports to stakeholders
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Job Condition:
Normal MTNN working conditions
May be required to work extended hours
Open plan office
Experience & Training
Minimum of 3 years’ experience in an area of specialisation; with experience working with others
Experience working in a medium organization
First degree in Supply Chain Management or any related discipline
CSCP (Certified Supply Chain Professional)
Any training specific to Supply Chain Management will be an added advantage
Minimum Qualification
BA, BEd, BEng, BSc, BTech, HND or LLB.
MTN Nigeria Recruitment – How to Apply
Interested and qualified candidates should:
Click here to apply
MTN
Application Deadline: 28th July, 2017