HOW DOES THE WHATSAPP BUSINESS WORK?
Business Profiles: Businesses will have an official presence/profile on WhatsApp through the new App. They can easily help clients/customers with any complaints or enquiries. Tell customers their business description, email or store addresses, and website.
USING THE WHATSAPP BUSINESS MESSAGING TOOLS
The new App has lots of new messaging tools that will get new updates with time. Businesses can give quick replies and fast answers to frequently asked questions. Additionally, there’s an automatic greeting message that introduces customers to your business immediately they chat you up. There’s also an instant away message to let your customers know that you aren’t available at the moment.
LOOKING AT WHATSAPP BUSINESS MESSAGING STATISTICS
Businesses can view simple metrics on the new App to see the number of messages received. The metrics also shows the number of messages sent and read, to improve the Business approach to customers.
WHATSAPP BUSINESS WEB APP
Yes, the new WhatsApp Business is also available on PC. You can now send and receive messages with WhatsApp Business on your desktop.
WHATSAPP BUSINESS ACCOUNT TYPE
Yes, People will know that they are chatting with a Business Account. Gradually, WhatsApp will be verifying Business Accounts because of scam. Business Accounts should have ‘Confirmed Accounts’ with time. This will let customers know that they are chatting with the right account.
HOW CAN WHATSAPP BUSINESS USERS VERIFY THEIR ACCOUNT?
Businesses can confirm their account as long as their account phone number matches the business phone number.
For the average WhatsApp user, you don’t need to download the new App to chat with your favourite Business. WhatsApp users can also block any Business number, as well as report spam.
This App was built since Businesses now uses WhatsApp to reach out to their customers in the most country. And most times the customer won’t be very sure its actually the Business WhatsApp number.
Google Playstore: Download App