8 Common Mistakes Made When Troubleshooting IT Issues

8 Common Mistakes Made When Troubleshooting IT Issues 1

Before considering computer support in Dublin,
troubleshooting is one of the tasks you might have performed eventually or even
often. Usually, this comes with the pressure of trying to resolve an issue as
soon as possible so that the organization can get back to running the business
as usual. With this pressure and at times lack of experience troubleshooting,
you can easily make mistakes that may have different unfavourable consequences.
To
avoid making certain mistakes, here is a list of the most errors that you need
to avoid or better yet consider professional
computersupport in Dublin. You may
have been making a number or a few of them and not realising that they are
mistakes, but after reading this, hopefully, you will stop making them.
Being too Complex
It
is a common presumption among IT personnel that by the time you are called upon,
there must be a complex issue that requires a
complexfix, yet sometimes the
obvious is right there in front of you but you ignore it because you think
Malware or some hack is causing the problem. You are likely to spend a greater
amount of time troubleshooting for the most complex issue while all that may be
needed is additional disk space or the password may have expired. The best
advice is to start with the obvious.
Being a Lone-Wolf
You
might have a number of years under your belt as an in-house IT
professional or you may have been called to fix a problem in the dead of the
night so you decide to do things on your own so that you can work faster and
have the problem resolved as soon as possible. Well, whatever the reason is for
going at it on your own, that is a mistake that you should avoid. If you cannot
get a fellow IT person within the organisation to help you troubleshoot, at
least login to a chat forum and get a few ideas from other professionals. There
is safety in numbers and two heads are better than one. However simple the
problem may seem, it is best to work as a team to troubleshoot it.
Not Learning from the Incident
Too
often, you will be in a hurry to get the problem fixed and then move on to the
next. This kind of procedure is likely to cause the problem to reoccur. A post-mortem
of some kind needs to be carried out after troubleshooting and fixing the
problem. Find out why the issue occurred? Who was responsible and figure out
how to prevent it from happening again. Also, don’t carry it alone, it is a
task best done as a team.
Making Permanent Changes
It
is a common mistake for IT guys to make changes that they cannot work backward
from. Backups to whatever changes you make are very important. If you do not
backup, an error could occur and you would then have 2 issues to deal with, you
will need to solve the original problem and then work on the change you made,
this can double the amount of time you spend fixing an issue.
Clouding the Extent of the Problem
You
may think you are saving your client from panic by downplaying the extent of
the problem or you might be trying to save face because you are partly
responsible for the problem. This can be a major mistake. You need to be
transparent and let them know just how bad it is and how long it will take to
fix it. Do not tell them it is a quick fix yet you know it will take hours to
rectify. Hiding the fact that someone caused the problem, will make it escalate
even more.
Failing to Document
As
you try to get a problem fixed, a major mistake you may make is to work without
a log of the steps you are taking. There are many times that you may need to
backtrack and see what you did where and how. Giving in to the urge to just
work without records in the hope that you will solve the problem faster, can be
a big mistake that will cost you the same time you are trying to save.
Trusting Google for Every fix
While
Google can be the source of great advice, it can also be the source of the
wrong advice. A number of people are out there offering advice and fixes for different
issues that they may not have real authority over. Following the advice they
give without verifying how true it is, may only end up in another problem that
needs fixing. You need to find trusted websites that are authorities on the
subject you are dealing with.
Casting the Net Wide
You
probably would reason that if you apply a number of fixes to a problem, you
will save time and fix the problem. Sometimes this will work, and sometimes it
won’t. If it works, you will not know which fix resolved the problem and if it
doesn’t, you will have a more complex issue to deal with. You should apply
solutions, one at a time.
These
eight mistakes a quite common and sometimes because you end up solving a
problem anyway, you may think there is nothing wrong with what you are doing.
Do not wait for things to go wrong for you to stop making these mistakes. Cut
them out of your procedure.

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